News Release | EcoRing
                         


[1 August 2020] New arrangement of e-Shop delivery and reply under COVID-19

Due to the severe situation of COVID-19, we adopt work from home policy from 1 Aug 2020 until further. Please refer to the below arrangements for delivery and reply to inquiry


Due to the severe situation of COVID-19, we adopt work from home policy from 1 Aug 2020 until further. Please refer to the below arrangements for delivery and reply to inquiry:

Delivery:

1)     Delivery on each Wednesday and Friday

-       Orders completed on Monday to Wednesday will be shipped on Friday

-       Orders completed on Thursday to Sunday will be shipping on next Wednesday

For example:

3 August (Monday) order will be shipped on 7 August (Friday)

9 August (Sunday) order will be shipped on 12 August (Wednesday)

2)     Alfred Locker is newly available:

Order below $500⇒Shipped by SF Express and customers bear courier charge

Order between $500-$1000⇒Shipped by Alfred Locker with free shipping (If customers request to ship by SF Express, ther courier charge is bear by customer. Please inform Eco Ring immediately for the change of shipping method after order is placed)

Order above $1000⇒Shipped by SF Express with free shipping

If customer would like to ship multiple orders, please inform Eco Ring immediately for arrangement. If there is no notification received, Eco Ring will ship out the items on scheduled time.

Please refer to the Pickup points and Alfred Lockers as below:

https://locations.alfred.delivery/?gclid=Cj0KCQjw6uT4BRD5ARIsADwJQ19sLAhm5Kdp9sabX2LvP2BmGZrdERUWGgm96JGXl8bbMwqXso1Z6A4aAtvmEALw_wcB

**Please provide the location code and address for shipment. Please note that wrong code or information will delay the shipment. The pickup point cannot be changed after shipped.**

**Maximum weight of package is 5kg. Size limitation of locker is (L*W*H) 42*33*17.9cm and that of self pickup point is (L*W*H) 50*40*31cm**

Way of using Alfred Locker:

Customer will receive a SMS message for shipment arrival and there is 48 hours for pick up

If customer have any questions for pick up or tracking, please directly contact Alfred Locker or refer to the FAQs as below:

https://alfred.delivery/faq-chn/

Reply to inquiry:

There is delay of reply due to the work from home policy. Please kindly wait for our reply. Inquiry by phone is temporarily suspended. Please use email or Whatsapp to contact.