FAQs | EcoRing
                         


  • [New] Purchase by courier
  • Q1: Do I need to pay courier charges?
    Free courier charges!No matter you choose to pick up by courier company directly, or receiving the packing materials by Eco Ring then arranging the pick up to our collection point. All are free of courier charges.
    Please note that if the transaction is not successful, all or part of the items are request for return.  The courier charges of returning items are bear by customers.  Therefore, please contact by phone or WhatsApp for quotation before delivery.

    Q2: Usually how long does it take for quotation?
    We will reply the offer price by WhatsApp within 2 working days after received.

    Q3: How to use the Purchase by courier service??
    Please contact by phone or WhatsApp for quotation.  The types and brands purchased by courier are different from those in shop or home service.  If customers accept the quotation range, we will send a URL for application.  We will arrange the pick up after confirming the application.  Customers can stay at home and wait for the final offer price.  Payment will be settled by bank transfer if transaction is successful.
    Please refer to Purchase Method for more details http://ecoringhk.com/method.php#3

    Q4: How to make sure items are delivered to Eco Ring?
    We will send you a control number after receiving the application.  Please mark down the control number on the carton box and contact us after the pick up by courier company.

    Q5: Can everyone use the Purchase by courier service?
    Sorry, this is only limited to existing members at this moment.  Also, application form needs to be submitted.  Please do not send any items to our shops without application.  We are not responisble for any risks or loss for items received without application.

    Q6: Can I take back the items because of offer price or change of my mind after delivery?
    After the application is confirmed, we cannot cancel the order and directly return the package to customers due to system restriction.  We need to receive the package and arrange the return.  The courier charges for return will be bear by customers.

    Q7: Are the accessories of items be sent together?
    Please make sure you have put all the accessories together with the items you sell in the package.  We may not accept the delivery of accessories only due to the time of delivery.

    Q8:Can I arrange the delivery by myself?
    Yes, if you choose to arrange the delivery, please send us the information after delivered for confirmation.

    Q9: Any types and brands are acceptable?
    The types and brands purchased by courier are different from those in shop or home service.  Please contact our appraisers for more details.

    Q10:How to get payment after confirming the offer price?
    We will pay by bank transfer within 2 working days after the confirmation of offier price.  Due to company policy, the bank account name needs to be the same as the registered name of member.  We will not transfer to third parties' bank account.

  • Purchase
  • Q1: How do you quote price?

    Customers can bring the items to our shop or send pictures by whatsapp for the quotation.  Please note that an approximatted price range can be given for quotation by pictures and the final offering price is based on the items examined.  It is recommended that customers bring the items to shop for a fast and accurate quotation. We do not accept email for quotation at this moment.

     

    Q2: How long does it take for quotation usually?

    Appraiser will provide quotation for customers who bring the items to shop.  Items do not need to put in shop overnight.

    It may take longer time for quotation by WhatsApp.

     

    Q3: How do you arrange home service? Is there any district restrictions and service charges?

    Appointment is required for home service.

    Although there is no district restrictions, home service may not be able to provided due to contents of items or brands.  No service charges is required.

     

    Q4: What is the business hour of purchase shop?

    The business hour is from 10am to 7pm, close every Sunday.  Please refer to notice on homepage for special holidays.

     

    Q5: Is there only shop in HK Island?

    No, we have two shops in Tai Hang and Quarry Bay respectively and two shops in Tsim Sha Tsui and Tsuen Wan respectively.  We are going to open more purchase shops in the near future and please refer to the notice on homepage.

     

    Q6: Do I need to make an appointment for bringing items to your shop for sales?

    No, customers can come at their convenience.

     

    Q7: Is there any service charges for quotation?

    Quotation is free of charges.

     

    Q8: How is the offering price determined?

    Offering price is determined by the condition, style and current second hand market price.  Retail price is not one of the factors for consideration.

    Besides, there is no fix buy back percentage such as 70% for brand new items.  Quotated offering price depends on the current second hand market.

     

    Q9: Do I need to trade in when I sell bags to you?

    No, we still provide buying service even customers do not shop with us.

     

    Q10:Do I need to bring the package and receipt when I sell?  Do you accept items without warranty coverage?

     We accept items without package and receipts.  

     However, missing of some accessories such as card of Chanel bags, certificate or card of Rolex and Cartier watches will affect the quotation.

     Besides, we also accept watches and electronic products without warranty coverage but the offering price may be adjusted.

     

    Q11:What kinds of brands and items you buy or not buy?

    Please refer to the page of "Purchase Items".

     

    Q12:Do you only buy branded items?

    No, we also buy no brand items such as order made jewelry.

    Please note that price of some items may not be quoted one by one due to the condition, style, brands etc..  

    No brand bags and apparels are not quoted one by one  and price may be qouted with other items.

     

    Q13:Do you accept branded bags in a very poor condition?

    Yes, as long as they are branded, no matter what conditions.

     

    Q14:What kinds of brands of apparels do you buy?

    We buy any brands of apparels.

    The offering price is quoted for luxury brands by the condition, style, size, seasons and the current second hand market price.  Others may be quoted by textile materials.

     

    Q15:Is there any age restrictions for selling?

    We only buy from customers over 18 years old.  Please bring along with your HKID.

     

    Q16:What kinds of documents do you need when selling to you?

    Please bring along with your HKID and we do not accept driving license, copy of HKID or other documents for identification documents.  Buying service may not be able to provide if HKID cannot be shown.

  • Shopping
  • Q1: Are there any ways to shop with you?

    There are three channels of sales: wholesales, retails, online (Yahoo auction, Carousell and ebay).  Please refer to the "Shopping" page.

     

    Q2: Is there any retail shop?

    We do not have retail shop but wholesalers can come and choose in our showroom by appointment.

     

    Q3: Do I need to buy for a certain amounts or numbers of items to enjoy wholesales price? 

    We have a manager responsible for wholesales and please refer to "Shopping" page.

  • Others
  • Q1: Any repair service is provided?

    Sorry that we do not provide repair service.

     

    Q2: Any consignment service is provided?

    Sorry that we do not provide consignment service.